Payment and Refund Policy

Last updated: 30 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of Course A show production resources offered by showpathix. These resources focus on program flow and include detailed guidance on stage paths, camera movement, lighting transitions, audio cues, and smooth workflows for live formats. The policy covers digital downloads, online access to course materials, and related subscription services for professional show production training. It does not apply to physical goods or third-party products.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable for UK customers. International purchasers may incur additional import duties or local taxes depending on their jurisdiction. No hidden fees apply to standard purchases, though optional premium add-ons such as extended access periods carry separate charges clearly shown at checkout.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, PayPal, and bank transfers for course purchases. Payments are authorised in real time through secure third-party processors compliant with UK financial regulations. All transactions use encryption to protect card details, and we do not store full payment information on our systems. Authorisation confirms sufficient funds before the contract is finalised.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, you will receive an email confirmation containing access details or download links. The contract forms at the moment payment is authorised and the confirmation is sent. This marks the start of your access period for digital resources on show production workflows.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations, you have 14 days from the date of purchase to cancel if you have not accessed the digital content. For subscriptions, cancellation can occur at any time but access continues until the end of the paid period. Early cancellation of annual plans may incur a pro-rated adjustment only in cases of service failure.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital content within the 14-day cooling-off period provided no substantial portion has been accessed. Non-refundable items include completed courses, promotional bundles, and any content downloaded or streamed beyond basic preview. Services such as live workflow consultations are non-refundable once scheduled and delivered.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact us via the form on our Contacts page or email [email protected] with your order number, purchase date, and reason for the request. Include details such as the specific Course A module involved and confirmation that no substantial access has occurred. We acknowledge receipt within two working days and guide you through any additional verification steps.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Our team reviews each request against access logs and policy criteria within five working days. Approval results in immediate processing; rejection includes a clear explanation referencing the relevant section, such as content already consumed. You will be notified by email at the address provided during purchase.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds return to the original payment method. Credit card refunds typically appear within five to ten working days, while PayPal or bank transfers may take up to fourteen days depending on the provider. We notify you once the refund is issued.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital Course A resources are treated as immediate performance items. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers carry the same 14-day rights but exclude refunds on already-redeemed discount codes. Access to workflow materials on lighting transitions and audio cues ceases upon subscription end.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments prevent access until resolved. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks trigger account review and may lead to service suspension. Suspected fraud results in immediate order hold and referral to payment processors under UK financial crime rules.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside your rights under the Consumer Rights Act 2015 and UK GDPR. Nothing here limits your statutory remedies for faulty digital content or unfair terms. You retain the right to complain to the Information Commissioner's Office or relevant ombudsman services if issues persist.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form on our Contacts page or write to [email protected] or Rutlands, Main Street, South Littleton, Evesham, Worcestershire WR11 8TJ. We may update this policy to reflect legal changes; the current version date appears at the top. Continued use of our services after updates constitutes acceptance of the revised terms. Company Registration Number: 03014564 | Place of Registration: England and Wales | VAT Number: GB 655131943 | Registered Office: Rutlands, Main Street, South Littleton, Evesham, Worcestershire WR11 8TJ